SHIPPING POLICY

Aprons & Smocks shipping methods allow for shipments to the United States (including APO/FPO addresses) and Canada.  We do not ship to PO boxes.

CUSTOM PRODUCTS, EMBROIDERED PRODUCTS, AND SCREENPRINT PRODUCTS CAN NOT BE RETURNED

Multiple Shipments

In order to deliver your order as quickly as possible, Aprons  & Smocks may ship items in multiple shipments. This will not increase your shipping charges.

Partial Shipments

Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled ‘Partial Backorder.’ Partial shipment of an order is at Aprons & Smocks’ discretion and will not increase your shipping charges.

Changes / Cancellations

Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

Tracking Your Order

You can track your shipment by visiting https://www.apronsandsmocks.com/my-account/, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Damaged Shipments

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.

Shipping Methods

UPS is the carrier for shipments from ApronsandSmocks.com. Orders will ship from the warehouse in Woodstock, GA.

Blank, in-stock orders shipping time is up to 20 business days from the date the order has been accepted and confirmed.

• UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. The UPS Surepost transit time for your order once it ships, varies based on your location. For Continental US orders: estimated transit time of 5 to 7 business days. For Alaska, Hawaii, Puerto Rico, and US territories: estimated transit time of 7 to 14 days. For packages destined for APO/FPO addresses: estimated transit time is 3 to 6 weeks.
• UPS Ground – Estimated transit time are based on the date the order shipped. The transit time for your order once it leave the warehouse, is approximately 1-5 business days from the date the order shipped. Please refer to the general transit time map below
• Rushed Shipping – At this time we are not offering expedited or rush shipping.
• International Shipping – Regarding international shipments, Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.