Exchange Policy
Effective January 4, 2021
Unfortunately, our current system is unable to handle exchanges. However, you have the option to initiate a return and proceed with a new order for the alternative product(s) at your convenience.
Returns Policy
Effective January 4, 2021
FACE MASKS, CUSTOM PRODUCTS, EMBROIDERED PRODUCTS AND SCREEN PRINT PRODUCTS CANNOT BE RETURNED
Products must be returned within 30 days of receipt.
Your return must include the original packaging and tagging (bags, attached tags, labels, decorative boxes, etc) in resalable condition. We will not accept returns if item(s) are not in their original, 100% resalable condition. (Such as items that have been altered, customized, worn, laundered, are missing tags, smell like smoke, have pet hair on them, are soiled or have been generally mistreated.) If your returned items show any signs of the above, you will be notified and no refund will be issued.
*All returned orders (not exchanges) may be subject to a 25% restocking fee.
We do not refund or credit any shipping charges. Shipping charges are the sole responsibility of the returnee/exchange.
When & how will I be reimbursed?
Products properly returned according to the above guidelines are eligible for a refund in the form of a credit to the original method of payment. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you the original payment method for the merchandise you returned (not including any shipping charges). Please keep in mind that credit card issuers vary in the time they take to post-credits.
What if my order arrived damaged, is defective, or is not the correct product?
In the event that your order is incorrect, damaged, or defective, please contact us by phone (877-277-6609) or email (sales@apronsandsmocks.com) for further instructions.
