Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. Please email sales@apronsandsmocks.com with your order # and reason for cancellation. Cancellation requests are not accepted over the phone.

If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

In the event that your order is incorrect, damaged, or defective, please email sales@apronsandsmocks.com for further instructions.

At this time we cannot process exchanges. You may complete a return and place a new order at any time for alternate product(s). To return products, please review our return policy and fill out the Return Authorization Form.

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then email sales@apronsandsmocks.com immediately so we may assist you with your claim.

In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.

If your tracking # is showing the order was delivered and you do not have it, please email sales@apronsandsmocks.com with your order #.

Products must be returned within 30 days of receipt. Fill out our return authorization form prior to returning any products.

Your return must include the original packaging and tagging (bags, attached tags, labels, decorative boxes, etc) in resalable condition. We will not accept returns if item(s) are not in their original, 100% resalable condition. (Such as items that have been altered, customized, worn, laundered, are missing tags, smell like smoke, have pet hair on them, are soiled or have been generally mistreated.) If your returned items show any signs of the above, you will be notified and no refund will be issued.

*All returned orders (not exchanges) may be subject to a 25% restocking fee.

We do not refund or credit any shipping charges. Shipping charges are the sole responsibility of the returnee/exchange.

FACE MASKS, CUSTOM PRODUCTS, EMBROIDERED PRODUCTS AND SCREEN PRINT PRODUCTS CANNOT BE RETURNED

Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. Please email sales@apronsandsmocks.com with your order # and reason for cancellation. Cancellation requests are not accepted over the phone.

If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then email sales@apronsandsmocks.com immediately so we may assist you with your claim.

In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.

If your tracking # is showing the order was delivered and you do not have it, please email sales@apronsandsmocks.com with your order #.

In the event that your order is incorrect, damaged, or defective, please email sales@apronsandsmocks.com for further instructions.

At this time we cannot process exchanges. You may complete a return and place a new order at any time for alternate product(s). To return products, please review our return policy and fill out the Return Authorization Form.