What if there is a mistake on the customization?
Please email sales@apronsandsmocks.com immediately so she can fix the mistake.
What is the turnaround time for customization?
The current turnaround time for customization is up to 3-4 weeks from the date the order is processed.
Can I get a price quote?
Yes! We offer price quotes to businesses and organizations to review. To request a quote, please click here or email sales@apronsandsmocks.com.
How can I get a product customized?
We offer embroidery, screen print and vinyl decals on many of our products. If customization is available, you'll see it right under the color options on the product page. Simply answer the questions to add customization to your order.
Or…
Do you send partial shipments?
Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled ‘Partial Backorder.’ Partial shipment of an order is at Aprons & Smocks’ discretion and…
How can I check my order status?
You can track your order by visiting My Account. Once your order ships, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address…
What if my order is not delivered?
In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again.…
What if my order arrives damaged?
Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment…
How can I cancel an order?
Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. Please email sales@apronsandsmocks.com with your order # and reason…
How can I return my order?
Products must be returned within 30 days of receipt. Fill out our return authorization form prior to returning any products.
Your return must include the original packaging and tagging (bags, attached tags, labels, decorative boxes, etc)…
