What if my order arrived damaged, is defective, or is not the correct product?
In the event that your order is incorrect, damaged, or defective, please email sales@apronsandsmocks.com for further instructions.
I ordered the wrong size or color, can I exchange it for the correct size/color?
At this time we cannot process exchanges. You may complete a return and place a new order at any time for alternate product(s). To return products, please review our return policy and fill out the Return Authorization Form.
What if my order is not delivered?
In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again.…
What if my order arrives damaged?
Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment…
How can I cancel an order?
Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. Please email sales@apronsandsmocks.com with your order # and reason…
How can I return my order?
Products must be returned within 30 days of receipt. Fill out our return authorization form prior to returning any products.
Your return must include the original packaging and tagging (bags, attached tags, labels, decorative boxes, etc)…
